FAQ's

FAQ’s

How long will it take for me to get my items?

From the moment you place your order, there are two steps that commence:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 24-72 hours.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 10-20 business days to reach customers within the United States.

Please allow between 10-20 business days for your order to arrive within United States. If more than 20 days have passed for order shipped in United States, please contact us to review the status of your order. Refunds will be handled through email if necessary.

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

If your item is damaged or faulty, please get in touch.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: support@thepinnaclefitness.com.

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Explorer, Mozilla Firefox, Google Chrome or Apple Safari.